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Smarter Property Connections services new investors nationwide

Privacy Policy

Last Updated: July 20, 2025

At Smarter Property Connections, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.smarterpropertyconnections.com.au) or engage with our consultants. By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are
Smarter Property Connections is an Australian-based consultancy business connecting investors with authorised experts. Our contact details are:
 

2. Information We Collect
We collect personal information to provide you with the best possible experience and services. The types of information we may collect include:
a. Personal Information You Provide

  • Contact Details: Name, email address, phone number, and postal address when you book an appointment, contact us, or sign up for our newsletter.

  • Financial Information: Information related to your income, debts, assets and family, collected during consultations with your consent.

  • Payment Information: Credit card details or other payment information when you purchase services or products (processed securely via third-party payment gateways).

b. Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.

  • Location Data: General location information (e.g., city or region) based on your IP address to tailor our services to the Australian market.

c. Information from Third Parties

  • Marketing Partners: Data from social media platforms or marketing partners if you interact with our advertisements or promotions.

  • Appointment Booking Platforms: Information provided through third-party booking systems we use.
     

3. How We Use Your Information
We use your personal information for the following purposes:

  • Service Delivery: To schedule and provide calls, communicate appointment details, and follow up on your experience.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  • Marketing: To send you promotional offers, newsletters, or updates about our offers (with your consent, and you can opt out at any time).

  • Website Improvement: To analyse usage trends and enhance the functionality and content of our website.

  • Legal Compliance: To meet our obligations under Australian laws, such as tax or health regulations.
     

4. Legal Basis for Processing
Under the Australian Privacy Principles (APPs), we process your personal information where:

  • You have provided consent (e.g., for marketing or financial data collection).

  • It is necessary to fulfil a contract (e.g., providing consultation).

  • It is required by law (e.g., record-keeping for financial or consulting services).

  • It aligns with our legitimate interests (e.g., improving our website), provided it does not override your rights.
     

5. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted third parties who assist with payment processing, appointment scheduling, website hosting, or marketing (e.g., Mailchimp for newsletters), all bound by confidentiality agreements.

  • Financial Professionals: Qualified service providers involved in delivering financial or investing advice, where necessary.

  • Legal Authorities: If required by Australian law or to protect our rights, safety, or property.
     

6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data (e.g., payment details).

  • Secure storage on servers located in Australia or with GDPR-compliant providers.

  • Access controls limiting data to authorized personnel only.

However, no online system is 100% secure, and we encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive details over unsecured networks.

7. Your Rights
Under Australian privacy laws, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct inaccurate information.

  • Deletion: Request the removal of your data, subject to legal obligations (e.g., health record retention requirements).

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.

  • Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, contact us at leanne@smarterpropertyconnections.com.au

8. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These include:

  • Essential Cookies: Necessary for website functionality (e.g., booking forms).

  • Analytics Cookies: To track website performance and visitor behaviour (e.g., Google Analytics).

  • Marketing Cookies: To deliver personalised ads or content.

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.

9. Data Retention
We retain your personal information only as long as necessary:

  • Appointment Records: For 7 years, as required by Australian regulations.

  • Marketing Data: Until you unsubscribe or it is no longer relevant.

  • Website Usage Data: For up to 2 years for analytics purposes.

After this period, data is securely deleted or anonymised.

10. International Data Transfers
While we primarily store data in Australia, some service providers (e.g., cloud hosting or analytics tools) may process data overseas. We ensure these providers comply with Australian privacy standards or equivalent frameworks (e.g., GDPR).

11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to have it removed.

12. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on
this page with the “Last Updated” date. We encourage you to review it periodically.

13. Contact Us
If you have questions, concerns, or requests regarding your privacy, please reach out to us​.
Alternative Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for further assistance.
Thank you for trusting Smarter Property Connections with your personal information. We are dedicated to keeping your privacy secure.

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